Policies & Legal

1. Introduction

Aurelia Peaks Retreat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or stay at our retreat.

By using our services, you agree to the collection and use of information in accordance with this policy. We respect your privacy and are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number, mailing address
• Booking Information: Dates of stay, number of guests, special requests, dietary preferences
• Payment Information: Credit card details (processed securely through third-party payment processors)
• Communication: Messages sent through our contact forms or email
• Preferences: Activity interests, wellness goals, room preferences

2.2 Automatically Collected Information

• Website Usage: IP address, browser type, device information, pages visited, time spent on pages
• Cookies: We use cookies to enhance your experience (see Cookie Policy below)
• Analytics: Website analytics data collected through Google Analytics (anonymized)

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and manage your bookings and reservations
• To communicate with you about your stay, including confirmations and updates
• To provide personalized service and recommendations
• To process payments and prevent fraud
• To improve our services and website experience
• To send marketing communications (only with your consent)
• To comply with legal obligations
• To ensure the safety and security of our guests and property

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our booking agreement with you
• Legitimate Interests: To improve our services and ensure security
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: Trusted third parties who assist in operating our website and services (payment processors, email services, analytics providers)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety: To protect the rights, property, or safety of our guests, staff, or others

All third-party service providers are required to maintain appropriate security measures and use your data only for specified purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Limited access to personal data on a need-to-know basis
• Regular security assessments and updates
• Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally:

• Booking information: 7 years (for tax and legal compliance)
• Marketing data: Until you withdraw consent or unsubscribe
• Website analytics: Anonymized data retained indefinitely

8. Your Rights (GDPR)

Under GDPR and other applicable privacy laws, you have the following rights:

• Right to Access: Request a copy of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at info@aurelia-retreat.com. We will respond within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types:

• Essential Cookies: Required for website functionality (cannot be disabled)
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

10. Third-Party Services

Our website (aurelia-retreat.com) may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

We use the following third-party services:

• Google Analytics: Website analytics (see Google Privacy Policy)
• Payment Processors: Secure payment processing
• Email Services: For communications and newsletters

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: info@aurelia-retreat.com
• Address: 18 Rte du Petit Plan, 38860 Les Deux Alpes, France
• Data Protection Officer: Available upon request

1. Acceptance of Terms

By accessing and using the Aurelia Peaks Retreat website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Use of Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website. You agree not to:

• Use the website in any way that could damage, disable, or impair the site
• Attempt to gain unauthorized access to any part of the website
• Transmit any viruses, malware, or harmful code
• Collect or harvest information about other users
• Use automated systems to access the website without permission

3. Bookings and Reservations

3.1 Booking Process

All bookings are subject to availability and confirmation. A booking is confirmed only when you receive a confirmation email from us. We reserve the right to refuse any booking at our discretion.

3.2 Pricing

All prices are displayed in the currency specified and are subject to change without notice. Prices are confirmed at the time of booking. Additional charges may apply for extra services, amenities, or changes to your reservation.

3.3 Payment

Payment terms are specified in your booking confirmation. We accept major credit cards and other payment methods as indicated. All payments are processed securely through third-party payment processors.

4. Cancellation and Refunds

Our cancellation policy is detailed in the Retreat Policies section above. Cancellation terms vary by booking type and season. Travel insurance is strongly recommended to protect against unforeseen circumstances.

5. Guest Responsibilities

Guests are responsible for:

• Providing accurate information during booking
• Complying with all retreat policies and rules
• Respecting other guests and staff
• Respecting the natural environment
• Paying for any damages caused during their stay
• Following safety guidelines and instructions from staff

6. Liability and Disclaimers

6.1 Limitation of Liability

To the maximum extent permitted by law, Aurelia Peaks Retreat shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising from your use of our services.

6.2 Mountain Activities

Participation in mountain activities (skiing, hiking, etc.) is at your own risk. We provide safety briefings and qualified guides, but guests acknowledge the inherent risks of alpine activities and agree to participate at their own discretion.

6.3 Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, pandemics, government restrictions, or other force majeure events.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Aurelia Peaks Retreat or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

8. User Content

If you submit content to us (reviews, photos, comments), you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content for promotional and marketing purposes. You represent that you have the right to grant this license.

9. Prohibited Activities

The following activities are strictly prohibited:

• Smoking in non-designated areas
• Bringing pets (except service animals with advance notice)
• Excessive noise or disruptive behavior
• Illegal activities of any kind
• Damaging property or natural environment
• Harassing other guests or staff

Violation of these rules may result in immediate removal from the property without refund.

10. Modifications to Services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will make reasonable efforts to notify guests of significant changes that may affect their stay.

11. Governing Law

These Terms of Service are governed by the laws of France. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of France.

12. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

13. Entire Agreement

These Terms of Service, together with our Privacy Policy and Retreat Policies, constitute the entire agreement between you and Aurelia Peaks Retreat regarding your use of our services.

14. Contact Information

For questions about these Terms of Service, please contact us:

• Email: info@aurelia-retreat.com
• Address: 18 Rte du Petit Plan, 38860 Les Deux Alpes, France